First American Home Warranty Review 2025

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What Does Home Warranty Offer to a Homeowner?

Owning a home is a significant investment, and unexpected breakdowns can be a financial burden. A home warranty helps mitigate these costs by covering essential systems and appliances. With First American Home Warranty, you can protect yourself from the stress of sudden repairs or replacements, ensuring peace of mind.

What Does a Home Warranty Include?

First American Home Warranty covers a wide range of home systems and appliances, including:

  • Plumbing and electrical systems.
  • Heating and air conditioning units.
  • Water heaters.
  • Refrigerators.
  • Dishwashers.
  • Ovens and stovetops.
  • Garage door openers.
  • Garbage disposals.

Pros & Cons

  • Covers a wide range of home systems and appliances.
  • Offers multiple plans to fit different budgets and needs.
  • Higher-tier plans include unique bonus coverages such as shower arms and garage door springs.
  • Provides optional add-on coverage for additional items.
  • 24/7 customer service and straightforward claims process.
  • Service availability may vary by location.
  • Some customers have reported delays in service and issues with claim denials.
  • Add-on coverage comes at an additional cost.
  • Cancellation fees may apply after the initial 30-day period.

Add-On Coverage Options

First American Home Warranty provides optional add-on coverage for an additional monthly fee, allowing homeowners to customize their plans to fit specific needs.

  • Pool and spa equipment.
  • Well pumps.
  • Septic systems.
  • Water softeners.
  • Limited roof leaks.
  • HVAC tune-ups.
  • Additional refrigerators.
  • Second washer/dryer.
  • Sump pumps.
  • Stand-alone freezers.
  • Central vacuum systems.
  • Pest control.
  • Re-keying services.
  • Smart home devices.
  • Code violations.
  • Modifications.
  • Permits.

Customer Service and Claims Process

First American Home Warranty offers 24/7 customer service, allowing homeowners to file claims at any time. The claims process is straightforward, and technicians are dispatched promptly to address issues.

The company has a network of pre-screened contractors who are dispatched to service requests, ensuring quality and reliability.

Customer reviews highlight the professionalism and efficiency of the service team, with many claims being resolved within 24 hours.

However, some customers have reported delays in service and issues with claim denials, particularly concerning coverage limits and exclusions.

Customer Reviews and Satisfaction

Customer satisfaction with First American Home Warranty is generally positive, with many homeowners appreciating the comprehensive coverage and responsive service.

Ratings on platforms like Trustpilot and ConsumerAffairs reflect a mix of experiences, with some users praising the company's efficiency and others expressing concerns over claim denials and service delays.

It's important for prospective customers to carefully review the terms and conditions of the service agreement to understand coverage limits and exclusions.

Comparison with Competitors

When compared to other home warranty providers, First American Home Warranty stands out for its extensive coverage options and customizable plans.

While some competitors may offer lower service call fees or more extensive add-on coverage, First American's balance of cost and coverage makes it a competitive choice for many homeowners.

It's recommended to compare multiple providers and plans to determine the best fit for your specific needs and budget.

Managing Your Plan with First American Home Warranty

First American Home Warranty offers a mobile-friendly online portal where customers can manage their plans, request service, and track claims. For added convenience, homeowners can save a shortcut to the portal on their smartphone’s home screen for quick access anytime.

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FAQs

What is a home warranty?

A home warranty is a service contract that covers the repair or replacement of important home system components and appliances that break down over time due to normal wear and tear.

How does First American Home Warranty work?

When a covered item breaks down, you can request service online or by calling First American. They will assign a qualified service provider to diagnose the issue. If the problem is covered under your plan, the contractor will repair or replace the item, and you will pay a service call fee as specified in your contract.

What does First American Home Warranty cover?

Coverage varies by plan, but generally includes major systems like plumbing, electrical, heating, and air conditioning, as well as appliances such as refrigerators, dishwashers, and ovens. Optional coverage for additional items like pool and spa equipment may also be available.